Sejour PickApp: The Smart Way for DMCs to Manage Transfers

For destination management companies, every day is a logistical challenge. Hundreds of passengers, dozens of guides, multiple drivers — all moving at the same time, across different locations. One miscommunication, one missed pickup, one outdated transfer list is enough to damage a client relationship that took years to build. We sat down with our product team to understand how Sejour PickApp is changing this reality for DMCs across the MENA region.

We spoke with Ali Haydar SOYASLAN GLOBAL SALES DIRECTOR at SAN TSG, to get a closer look at how Sejour PickApp is being used in the field today.

Q: How many active DMCs in the MENA region are using Sejour?
A: We currently have 70 active clients with maintenance agreements in the MENA region.

Q: How many customers are already using PickApp?
A: 16 customers are actively using PickApp worldwide. Of these, 4 are based in the MENA region.

Q: How many transfers does an average DMC coordinate per day?
A: It’s difficult to give a single number — it really depends on the size of the operation. A large DMC can handle up to 2,000 passengers per day, which translates to around 200-250 transfers. A smaller operation might handle 100 passengers and 10-15 transfers daily. The scale varies significantly.

Q: How long does onboarding take?
A: It’s essentially just an installation. The whole process takes a maximum of 5 minutes.

What stands out from this conversation is not just what the product does — but how quickly it becomes part of a DMC’s daily workflow. Five minutes to set up. No data migration. No training backlog. Because PickApp connects directly to Sejour, the system your team already knows, the learning curve is effectively zero. For MENA operations running at high volume and high pace, that kind of friction-free adoption is not a nice-to-have — it is the difference between a tool that gets used and one that gets ignored.

If you are already on Sejour, PickApp is the natural next step. Explore our global solutions [Link: https://www.santsg.com/en/products/sejour/] or specifically for the MENA region(Arabic language support) [Link: https://santsg.com/mena/] to request a demo.